Odyssey Desires

Privacy Policy: Odyssey Desires
Effective Date: January 29, 2026

At Odyssey Desires, we are committed to protecting the privacy and confidentiality of our clients' personal information. This policy complies with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Accountability

We are responsible for all personal information under our control. We have designated a Privacy Officer who is accountable for our compliance with these privacy principles.

2. Identifying Purposes (What We Collect and Why)

We collect personal information only for purposes related to your travel requirements. This includes:

Booking Requirements: Full legal names, dates of birth, and gender (required by airlines and TSA).

Identification: Passport numbers, citizenship, and expiry dates to facilitate international border crossings.

Travel Preferences: Frequent flyer numbers, meal requirements, and accessibility needs.

Contact & Billing: Email, phone number, and credit card details (processed through secure, encrypted channels).

Sensitive Information: We may collect health or dietary information only when necessary to ensure your safety and accommodation during travel.

3. Consent

By engaging our Services, you provide implied consent for us to collect and use your information to fulfill your travel bookings. For sensitive data (like medical needs) or marketing, we will seek your express consent (e.g., an "opt-in" checkbox). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Limiting Disclosure and Third-Party Transfers

In the travel industry, data must be shared to fulfill your request. We disclose your information to:

Travel Suppliers: Airlines, hotels, tour operators, and cruise lines.

International Transfers: Your data may be processed in a foreign jurisdiction (e.g., the U.S. or your destination country) and may be accessible to the law enforcement and national security authorities of that jurisdiction.

5. Retention and Safeguards

Safeguards: We protect personal information with security safeguards appropriate to the sensitivity of the information (e.g., encryption, firewalls, and secure filing).

Retention: We retain your information only as long as necessary for the identified purposes or as required by Canadian tax and legal obligations (typically 7 years for financial records).

6. Individual Access and Correction

You have the right to access the personal information we hold about you. Upon written request, we will provide you with your data and allow you to challenge its accuracy or completeness and have it amended as appropriate.

7. Challenging Compliance

If you have questions or concerns about our privacy practices, please contact our Privacy Officer:

Privacy Officer: Paul Potenza
Email: ppotenza@trevello.com
Phone: (416) 800-8006
Mailing Address: 3465 Rebecca Road, Suite 202, Oakville, Ontario L6L 6W2